Effective · 2026-08-11
For account, payment, device, safety or privacy help, use in-app feedback or email echoai@realaura.ai.
Briefly name the issue type in your subject line.
After signing in, open Me and choose Contact or Feedback. You can submit an issue, suggestion or bug with up to three relevant screenshots and view official replies on the same page.
Tell us the registered email, sign-in method, device platform, app version and visible error. Never send passwords, verification codes, session tokens or full identity documents.
Include the product, purchase platform, order date and a masked order number. Renewal cancellation and refunds usually need to be handled through the original app store. Never send full card or payment-account details.
Use in-app reporting and blocking for community content. Contact local emergency services for immediate real-world danger. Put “Child Safety” in the email subject for child-safety concerns.
ErosVibe is operated by EchoAI Digital Limited. Support email: echoai@realaura.ai. We respond within a reasonable period based on the issue and applicable law.